Shipping Policy
Order Processing
Please allow 3–5 business days, excluding weekends and holidays, for your order to be prepared for shipment.
Because Flawcy Complexions products are handcrafted in small batches, processing may take 5–10 business days during sales, launches, peak periods, and holidays.
Processing time does not include shipping-transit time.
Shipping Rates and Free Shipping
Shipping rates are calculated and displayed at checkout.
Orders of $45 or more qualify for free standard shipping within the United States after discounts and before taxes, unless otherwise stated.
Tracking Your Order
Once your order ships, you will receive a shipping-confirmation email containing tracking information. Please allow up to 24–48 hours for the carrier to update the tracking status.
Estimated carrier delivery times are provided as a guide and are not guaranteed. Carrier delays may occur because of weather, holidays, service interruptions, or other circumstances outside our control.
Verify Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact flawcycomplexions@flawcy.com as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Additional shipping charges may apply if an order is returned because the address provided was incomplete or incorrect.
Damaged, Defective, Missing or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, leaking, missing, or incorrect, email flawcycomplexions@flawcy.com within 7 days of delivery.
Please include:
-
Your order number
-
A description of the problem
-
Clear photographs of the product, packaging, shipping label, and damage, when applicable
After reviewing the claim, we may provide a replacement, store credit, or refund to the original payment method, as appropriate.
Flawcy Complexions will cover reasonable return-shipping costs when we send an incorrect item or approve a return because an item arrived damaged or defective.
Please retain the product, original packaging, and shipping materials until your claim has been resolved.
Lost or Delayed Packages
If your tracking information has not updated or your package appears delayed, please email flawcycomplexions@flawcy.com so we can help review the shipment.
If tracking shows that a package was delivered but you cannot locate it, please check your delivery area, household members, neighbors, building staff, and the shipping carrier. Contact us promptly if the package remains missing.
Lost-package claims will be reviewed individually based on the tracking information and circumstances of the shipment.
Contact Us
For shipping assistance, contact:
Flawcy Complexions LLC
Email: flawcycomplexions@flawcy.com
5680 Broadway #1174
Bronx, NY 10463
United States
